Influence of Organizational Culture & Workload On The Performance Of ASN Employees in The Directorate General of Immigration in The Directorate of Visas & Travel Documents  With Work Motivation as an Intervening Variable

Imam Prawira; Yayan Hadiyat; Radjab Tampubolon

doi:10.60076/ijeam.v2i3.1466

Authors

Imam Prawira Universitas Pakuan
Yayan Hadiyat Universitas Pakuan
Radjab Tampubolon Universitas Pakuan

DOI:

https://doi.org/10.60076/ijeam.v2i3.1466

Keywords:

Organizational Culture, Workload, Work Motivation, Employee Performance

Abstract

workload on the performance of ASN employees in the Visa and Travel Documents Directorate of the Directorate General of Immigration, with work motivation as an intervening variable. The approach used is quantitative with a causal-descriptive design, and the entire population of 94 people was sampled through census technique. Data were collected through closed questionnaires and analyzed using the Structural Equation Modeling method with the help of SmartPLS 4.1.1.4. The research results show that organizational culture has a positive and significant impact on work motivation and employee performance, both directly and indirectly. Conversely, workload has a negative and significant impact on work motivation, but does not significantly and directly affect employee performance. Work motivation has been proven to play a significant mediating role in the relationship between organizational culture and performance, as well as between workload and employee performance. The research model has a high goodness of fit value, with strong predictive capability. The research results emphasize the importance of strengthening a positive organizational culture and managing a balanced workload to enhance employee motivation and performance sustainably

References

Arikunto, Suharsimi. (2020). Prosedur Penelitian; Suatu Pendekatan Praktek. Jakarta: Rineka Cipta

Buldan, H. (2020). Pengembangan Model Kinerja Perusahaan Bumn Konstruksi Dalam Perspektif Etika Bisnis Islam. Disertasi. Universitas Islam Indonesia Yogyakarta.

Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2021). Organizational Behavior: Improving Performance and Commitment in the Workplace (7th ed.). McGraw-Hill Education.

Fitriani, F., Jamaludin, A., & Nandang, N. (2023). The Influence Of Work Life Balance And Job Satisfaction On The Performance Of Class 1 Immigration Office Employees 1 NON TPI Karawang. INVEST : Jurnal Inovasi Bisnis dan Akuntansi, 4(2), 403-417. https://doi.org/10.55583/invest.v4i2.533

Ghozali, I., & Latan, H. (2020). Partial Least Squares: Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.0 (2nd ed.). Badan Penerbit Undip.

Hair, J. dan Alamer, A. (2022) ‘Partial Least Squares Structural Equation Modeling (PLSSEM) in second language dan education research: Guidelines using an applied example’, Research Methods in Applied Linguistics, 1(3), https://doi.org/10.1016/J.RMAL.2022.100027

Hanifah, D. S., Mulyaningsih, M., & Ulumudin, A. (2024). Pengaruh Budaya Organisasi dan Motivasi Kerja Terhadap Kinerja Karyawan SMK Setia Bhakti Cilawu Kabupaten Garut. Indonesian Journal of Public Administration and Management, 2(02), 59–78.

Jazilah, K. (2023). Pengaruh budaya organisasi terhadap komitmen organisasi melalui motivasi kerja. Jurnal Ilmu Manajemen, 11(2), 445–457. https://doi.org/10.26740/jim.v11n2.p445-457

Jumaiyang, S., Candana, D. M., & Fenia, S. F. (2025). Pengaruh Budaya Organisasi dan Gaya Kepemimpinan Transformasional terhadap Kinerja Pegawai Dinas Bina Marga Cipta Karya dan Tata Ruang Prov Sumatera Barat dengan Motivasi Kerja sebagai Variabel Intervening. Jurnal Rimba : Riset Ilmu Manajemen Bisnis dan Akuntansi, 3(1), 252–265. https://doi.org/10.61132/rimba.v3i1.1597

Laili, R. R. & Safrizal, H. B. A. (2021), Pengaruh Motivasi Kerja terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada Puskesmas Pulorejo. Jurnal Kajian Ilmu Manajemen, 1 (3), hlm. 225-231. https://doi.org/10.21107/jkim.v1i3.13468

Marsela, T., & Setyaning, R. (2024). Pengaruh tekanan kerja terhadap motivasi dan kinerja karyawan. Jurnal Pendidikan Ekonomi dan Kewirausahaan, 8(2), 145–156. https://doi.org/10.29408/jpek.v8i2.25453

Narimawati, U., & Sarwono, J. (2022). Kajian Tentang Indeks Kecocokan Model Dalam Pemodelan Persamaan Struktural Berbasis Kovarian Dalam Lisrel Dan Amos Serta Berbasis Partial Least Square Dalam PLS SEM. Majalah Ilmiah UNIKOM, 20 (2), 85-94. https://doi.org/10.34010/miu.v20i2.9497

Ningrum, A. P., Prasetya, D. A., & Fauzan, R. (2025). Analisis beban kerja terhadap kinerja dengan motivasi sebagai variabel mediasi pada perusahaan BUMN. Jurnal Al-Kharaj: Manajemen dan Keuangan, 7(4), 201–215. https://doi.org/10.47467/alkharaj.v7i4.6682

Putra, M. A., & Fathurrahman, M. (2023). Pengaruh beban kerja terhadap kinerja karyawan melalui motivasi kerja. Jurnal Ekonomi Islam Unuja, 11(1), 89–101.

Robbins, S. P., & Judge, T. A. (2022). Organizational Behavior (19th ed.). Pearson Education.

Sari, A. D. N., & Rahmaningtyas, W. (2024). Pengaruh Faktor-faktor Internal dan Eksternal Terhadap Kinerja Karyawan di Indonesia: Literature Review. Business and Accounting Education Journal, 5 (3), 312 – 331. https://doi.org/10.15294/baej.v5i3.10011

Schunk, D. H., Pintrich, P. R., & Meece, J. L. (2021). Motivation in Education: Theory, Research, and Applications (5th ed.). Pearson.

Setiaji, I., & Ahsani, F. (2024). Pengaruh budaya organisasi dan komunikasi terhadap kinerja pegawai dengan motivasi kerja sebagai mediasi (Studi pada Dinas Pemadam Kebakaran Kota Surakarta). JEMB: Jurnal Ekonomi Manajemen dan Bisnis, 2(4), 445–459. https://doi.org/10.62017/jemb.v2i4.4158

Setiawan, A., Nurcahyo, R., & Siregar, H. (2023). The impact of workload and work environment on employee performance with job satisfaction as a mediator. International Journal of Human Resource Studies, 13(1), 45–60. https://doi.org/10.5296/ijhrs.v13i1.20457

Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sujadi, D. K. U., Mairing, J. P., & Arifin , A. H. (2025). Pengaruh Keterlibatan, Beban dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Sekretariat Daerah Kabupaten Kotawaringin Barat Dengan Motivasi Kerja Sebagai Variabel Mediasi. Journal of Accounting and Finance Management, 6(1), 266–286. https://doi.org/10.38035/jafm.v6i1.1676

Sutiawan, & Sukesi. (2023). Pengaruh beban kerja dan motivasi terhadap kinerja pegawai Dinas Perumahan Rakyat dan Kawasan Permukiman Kota Pasuruan. Soetomo Business Review, 6(1). https://doi.org/10.25139/sbr.v6i1.10004

Wang, Y., Liu, S., & Zhu, Y. (2020). Organizational culture and self-efficacy: The mediating role of psychological empowerment. Journal of Organizational Effectiveness: People and Performance, 7(3), 243–262. https://doi.org/10.1108/JOEPP-11-2019-0101

Zaini, M. A., Putri, F. D., & Prabowo, E. (2023). Pengaruh motivasi kerja terhadap kinerja karyawan dengan disiplin kerja sebagai variabel mediasi (Studi pada RSUD Waluyo Jati Kraksaan). Jurnal Ilmu Manajemen, 11(1), 23–35.